BRIDES BY FRANCESCA WIN AUSTRALIAN
ACHIEVER CUSTOMER SERVICE AWARD
Brides by Francesca, in Rockdale, NSW, has won the 2018 Australian Achiever Award for Australia’s Bridal & Wedding Services & Supplies category.
Now in their 21st year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from companies’ own clients and therefore an indication of a well-run healthy business, worthy of patronage. The ward focuses on seven criteria, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception.
The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
Brides By Francesca achieved a 97.25% overall score for Customer Service and Relations, topping all other Australia Bridal & Wedding Service & Supplies business. The 2018 Australian Achiever Award proves Brides by Francesca delivers on the promise of customer satisfaction.
Brides by Francesca is a renowned high-end bridal boutique, which services clientele all over Australia and New Zealand. It is owned by Francesca Orlando who has over twenty years experience in the bridal industry. Francesca and her team of highly qualified couturiers provide a personalised and intimate service, allowing their brides to create their dream gown. They provide one-on-one sessions, where the team give customers their undivided attention. Francesca says “Our focus is on service and providing the best experience for our clientele. We jump hoops to help our brides achieve their dream expectations, and feel special and beautiful.”
Some comments received from Brides by Francesca customers were:
“Francesca went so far above and beyond, completely exceeding my expectations. She provided a perfectly
personalised service for me; I felt special like I was the only person she was helping. She invested so much time and
energy into the entire process and was at every fitting making sure everything was perfect. I made heaps of
changes which she was more than happy to accommodate. She was extremely flexible and worked around my
limited availability. Because of her, it was a stress‐free, fluid easy process. I had a really amazing experience. “
“I have found Brides by Francesca to be highly professional. Their customer service is second to none. All of the team
are fantastic, they are very friendly and provide an amazing experience. “
“I was really pleased with them. They made sure I got everything, exactly as I wanted. I changed my mind every five
minutes and they handled it so well and were more than happy to accommodate. They fit me perfectly and the
dress was still a perfect fit months later when I needed to wear it again. The quality of my dress and all the
accessories were beautiful.”
For more information, go to www.achiever.com.au
or contact Francesca Orlando at Brides By Francesca on 02 9597 2387.