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FAQ

Brides by Fracnesca  is located at 631 Princes Highway, Rockdale, 2216, Sydney Australia

Monday 10.00-5.00pm

Tuesday 10.00-5.00pm

Wednesday 10.00-5.00pm

Thursday 10.00-8.00pm

Saturday – 9:00am – 4:00pm

Sunday – CLOSED The store opens on Sunday for Trunk Show events

We are Appointment Only for our Sydney boutique and you may contact the store or Book Online. We welcome walk-in appointments and if we are available at the time of your visit we will happily see you immediately. If we are busy at the time you come into the store, we will book you in for another appointment. If you have any further questions, please contact us on 

+61 2 95972387 or email us on info@bridesbyfranceca.com.au

Upon your arrival in store our bridal consultant will welcome you and your guests and go through your wedding details. We focus on listening to our brides on what they are  hoping to find in their dream gown. This process of discussion and trying on gowns will take upto 1.5 hours.

We currently have the following Collections in store; Berta, Muse by Berta, Jessica Coutures, Atelier Wu, Zavana, Pronovias, Pronovias Atelier, Helen Constance and Nicole Sposa .We require a $100 try on fee for the Berta Collections and no try on fee for other designers in store.

The Berta collections range from a size 6-14. For brides needing a custom size Berta gown,this is possible but incurs an extra fee. All other designers in the store range from a size 2-22.

We advise our Brides to bring no more than two guests to their appointment. This will enable the bride to have more of a personal experience where the bride does not feel overwhelmed and can make her decision easily.  We  do not allow photos to be taken in store by the bride or her guests. We prefer to take the images for our brides favourite gowns where the bride can view these gowns during or after the appointment. Nevertheless, family and friends are very important to the bride and Brides by Francesca, so we are very happy if the bride would like to facetime her family and friends that were unable to attend the session.

Congratulations! Once our brides have found their dream gown at Brides by Francesca, the bride is required to read, sign and date our paperwork. A  deposit will need to be placed by credit card, eftpos or online bank transfer on the day to secure the sale.

For our Custom Made gowns, you will need to book an Appointment with Francesca. Once a design has been created and materials have been chosen we require a 30% deposit to start the made to measure process. The time frame needed to complete a custom made gown is 6-9 months. 

All gowns in store take up to 6 months to be delivered and you need another 2 months to complete your alterations. We highly recommend that all brides purchase their gowns at least 9-12 months before their wedding date.

All designers in store are able to do a Rush Order within 3-4 months, but this will incur an extra cost. For brides getting married within 1-6 months it is possible to purchase an in store stock gown, at a discounted price. 

The team at Brides by Francesca will assist you in choosing the correct size for your gown, for in store orders and online sales. We will take your bust, waist and Hip measurements and for online sales you can provide us with these details. Otherwise please contact the store by phone or email for  any further discussions about sizing.

You will need to place a 50% deposit on your gown to secure the sale. For the remainder of the balance we prefer a 10% Monthly Payment on the total cost of your invoice. Otherwise you can pay the balance of your gown when it arrives in store. We accept visa, Mastercard, Amex and Online Bank Transfer Payments.

We have an in-house alteration service where you will have your own dressmaker  especially assigned for you. These alterations will give you the ultimate look and fit of your gown from head to toe. Once your gown arrives in store, one of our consultants will contact you and organise your try on appointment. Then from there, your 1st  fitting appointments will be booked in.

Brides by Francesca uses Secure Socket Layer (SSL) technology to ensure your shopping experience is safe, simple and secure . This encrypts and protects the data you share with us over the internet. 

All transactions on this website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Our digital security certificates ensure that your information is kept private while in transit between your web browser and our web server.

Once you have chosen your item, it will be dispatched to you within 5-10 business days. We will ship your order within Australia via Express Delivery and  delivery to regional areas may take longer.

If your order doesn’t arrive within 5 business days of shipment, please email us on info@bridesbyfrancesca.com.au

Please note that orders are not shipped on weekends or public holidays within NSW. Once your shipment has been processed you will be provided with a tracking number so that you may  track your gown.

We like to pride ourselves on our long standing reputation and all our pieces are of exceptional quality.

Our  team quality checks each item at our Sydney head office before it is shipped to you to confirm the good condition of your order. If you believe that you have received a product with some kind of flaw or fault, the incorrect item or you are not happy with your gown, please contact us immediately via info@bridesbyfranesca.com.au

Please note that goods are faulty if they are deemed to contain a significant manufacturing fault. Each item is produced with care & uses delicate fabrics, lace, beading and embroideries. As every piece is handmade and variations will occur.

It is normal for there to be slight imperfections and variations in finish, colour & fabrication due to the specialised production. These are not faults in the production and we cannot be held liable for minor faults or flaws considered normal in the individual production of your item.

We recommend you inspect your item as soon as you receive it and contact us immediately at info@bridesbyfrancesca.com.au  with images and a detailed description of the perceived fault, if you feel something is not quite right.

If possible, we will offer to repair any faulty items. Should the item be deemed as faulty you will receive a full refund if the item cannot be repaired or replaced.

If you are returning goods to Bride By Francesca for repair or replacement, please ensure you have previously discussed this with one of our team members to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.

 

If there is a faulty piece it will be assessed and we will be in touch to discuss replacement options.